Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

Thank you for shopping with Golden Muse Crafts. We are committed to providing high-quality jewelry and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer free returns within 30 days of delivery.

To qualify for a return:

The item must be returned within 30 days after delivery.
Products should be unused or gently used.
Items should be returned with original packaging whenever possible.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless defective or damaged:

Gift cards
Personalized or custom-made jewelry
Items marked as Final Sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Please include:

Order number
Photos of the product
Photos of the packaging

We will provide a replacement or full refund at no additional cost.

Refund Process

Once your return is received and inspected:

You'll receive an email confirmation.
Approved refunds are processed to your original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.